Refund Policy

1.What this covers

The only thing WorkExp sells is the Gold subscription, for Candidates and for Organizations, monthly or yearly. It is sold through Lemon Squeezy as merchant of record. Nothing else on the platform involves a payment to us: there is no fee on projects, no escrow, no wallet and no payout.

Money agreed between an Organization and a Candidate for a Paid Project or an expense request is between the two of them and is outside this policy.

2.Free trial

Where a free trial is offered, you are not charged during it. Cancel before it ends and nothing is ever charged. If you do not cancel, the first payment is taken when the trial ends and your subscription continues from there.

3.Cancelling

You can cancel at any time from your subscription page or from the billing portal. Cancelling stops the next renewal. Gold stays active until the end of the period you have already paid for, and then your account returns to Free — your profile, projects, certificates and portfolio are untouched.

4.Refunds

First payment: if you ask within 14 days of your first payment and you have not used a Gold-only feature in that time (publishing or applying to a Paid Project, starting a project beyond the free monthly limit, or the advanced discovery filters), you receive a full refund.

Renewal payments are not refundable. To avoid a renewal you did not want, cancel before the renewal date shown on your subscription page; you keep Gold until that date.

Yearly subscriptions follow the same rule: a full refund within 14 days of the first payment if Gold features were not used, and no partial refunds for the unused part of a year after that.

If we made a mistake — a double charge, a charge after a confirmed cancellation, or Gold that was never activated after payment — we refund it in full regardless of the above.

5.How to ask

Write to our support address from the email on your account, with the receipt number from Lemon Squeezy. We answer within five working days. Approved refunds are issued by Lemon Squeezy to the original payment method; banks usually show them within five to ten working days. Questions about any of this can go to our support team.

6.Failed payments

If a renewal cannot be collected, Gold continues for a short grace period while the payment is retried and you are asked to update your card. If the payment still fails, the subscription ends and the account returns to Free. Nothing is refunded because nothing was collected.

7.Changes to this policy

If this policy changes, the new version is published here with its date. A change never applies to a payment made before it.